# Senior Technical Services Engineer- Weekends

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Palo Alto, CA
**Role:** Support Engineering
**Salary:** $101k – $198k/yr
**Experience:** 5+ years
**Skills:** MongoDB, Atlas, AWS, GCP, Azure, Linux, Kubernetes, Terraform, Kafka, Networking
**Posted:** 2026-02-11

> Senior Technical Services Engineer provides weekend support for MongoDB cloud customers, troubleshooting Atlas deployments, advising on best practices, and collaborating with engineering teams. Requires 5+ years experience in cloud providers, Linux, databases, and strong diagnostics.

## Job Description

## Job Summary
As a Senior Technical Services Engineer, Cloud, you'll advise customers on MongoDB cloud products like Atlas, troubleshoot issues, and advocate for user needs by collaborating with product and development teams. This weekend-based role focuses on ensuring customer success with MongoDB's database services.

## Responsibilities
- Support strategic customers with day-to-day issue resolution and proactive progress.
- Identify, solve, and recover from technical problems using research, troubleshooting, and analysis tools.
- Build troubleshooting methodologies and create Knowledge Articles for self-serve support.
- Review and test new features, creating knowledge base articles or FAQs.
- Identify process improvements and act as customer advocate.
- Gather customer feedback and engage engineering, product, sales, and marketing teams.
- Serve as technical expert for customer Atlas deployments.
- Coach and mentor junior engineers.

## Requirements
- 5+ years of relevant experience.
- Experience in AWS, GCP, or Azure.
- Advanced knowledge of OS and networking concepts.
- Solid Linux, networking, and diagnostics fundamentals, including Linux CLI and monitoring tools.
- Understanding of databases like MongoDB, ElasticSearch, MySQL, Postgres, DynamoDB, or MS SQL Server.
- Knowledge of IAM, SSO, SAML, encryption, security, APIs, disaster recovery, backup.
- Experience with JIRA, Confluence, GitHub.
- Strong troubleshooting in production environments.
- Excellent English communication, patience, empathy, and real-time problem-solving.
- B.S. or equivalent (Computer Science preferred).

## Nice-to-Haves
- Experience with scalable distributed systems.
- Terraform, Kubernetes, Kafka.
- Certifications: MongoDB, RHCE, Cloud Provider.
- SaaS support experience.

## Compensation
Base salary range: $101,000 - $198,000 USD, plus equity, benefits including 401(k), parental leave, and more (U.S. only).

## Similar roles

- [Senior Cloud Support Engineer - Security](https://hotfix.jobs/jobs/85c7fae7-6921-484e-b756-25a0177d8063) - Snowflake - Atlanta, GA - $101k – $132k/yr
- [Senior Technical Support Engineer, Observe by Snowflake](https://hotfix.jobs/jobs/086d02c8-f085-4b2e-954d-542cb52bfb4b) - Snowflake - Remote - $101k – $132k/yr
- [AV & Event Engineer L4](https://hotfix.jobs/jobs/e76022f6-c599-43d4-9af5-8d3df77df29d) - Twilio - California - $107k – $157k/yr
- [Customer Advocate Lead (North America - Remote)](https://hotfix.jobs/jobs/8cdf8956-3fcf-42c6-97cb-16558061d654) - Hospitable - Remote - $107k – $133k/yr
- [Senior Associate - Active Trading Support](https://hotfix.jobs/jobs/fc95bcf6-6d8a-4893-9535-68e5d67e5ed6) - Clear Street - Del Mar, CA - $110k – $130k/yr

**Apply:** https://hotfix.jobs/jobs/00a31dc3-22bc-4526-910e-752648e7ce4e
**Canonical:** https://hotfix.jobs/jobs/00a31dc3-22bc-4526-910e-752648e7ce4e