# AI Voice Experience Designer

**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Austin, TX
**Role:** Solutions Architecture
**Experience:** 3+ years
**Skills:** Conversational AI, LLMs, voice prompting, prosody control, ssml, text normalization, pronunciation prompting, latency analysis, turn-taking, speech synthesis, agent tuning
**Posted:** 2026-07-28

> Own voice quality for deployed AI voice agents by partnering with customers to define brand-aligned personas and tuning for consistency, fluency, latency, and natural conversation in live production environments. Requires customer-facing experience with conversational AI and speech systems.

## Job Description

## What You'll Do
- Own voice quality outcomes for assigned AI voice agent deployments from implementation through production readiness and early live optimization.
- Partner directly with customers to understand target workflows, user expectations, brand voice, escalation needs, and success criteria, then translate those into agent behavior and spoken interaction design.
- Tune AI agents by selecting and refining voices, personas, phrasing, pronunciation, pacing, text normalization, and spoken interaction patterns.
- Improve consistency, fluency, and latency across live interactions, with explicit attention to turn-taking, dead air reduction, prosody, and conversational naturalness.
- Analyze live conversations and quality signals to identify failure modes, unnatural phrasing, mispronunciations, hesitation patterns, tool-call friction, or trust-breaking behaviors.
- Define and apply quality standards for consistency, fluency, and latency (CFL), resolution, containment, and production-readiness in partnership with delivery, product, and engineering teams.
- Rapidly iterate agent behavior based on testing, live-call analysis, and customer feedback to improve voice performance in production.
- Collaborate with Product, Engineering, and Agent Experience Design teams to translate deployment learnings into reusable improvements for the platform and future customers.
- Help establish the quality bar for voice agents across strategic deployments and the broader agentic motion, especially where spoken experience quality determines whether customers trust the product enough to expand.

## Skills You'll Bring
- Experience in a customer-facing role improving conversational AI, voice agents, speech products, or AI-enabled voice experiences in production.
- Strong understanding of conversational AI, LLM behavior, agent tuning, and production agent quality issues.
- Experience with voice prompting, prosody control, Speech Synthesis Markup Language (SSML) or similar, and text normalization / pronunciation prompting.
- Strong written and spoken language instincts, with the ability to make AI responses sound natural, clear, consistent, and on-brand.
- Analytical ability to diagnose quality issues using metrics, transcripts, traces, and live call examples.
- Strong customer consulting skills and comfort operating in ambiguous, fast-moving deployment environments.
- Experience tuning voice bots, contact-center AI, or speech systems in high-stakes customer environments.
- Familiarity with latency analysis, turn-taking behavior, or speech-quality tradeoffs in chained versus real-time voice systems.
- Experience working with regulated or high-complexity customer environments such as healthcare, financial services, or legal.
- Ability to influence product and engineering roadmaps through structured field feedback.

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**Apply:** https://hotfix.jobs/jobs/008125cc-2052-4d17-a7ce-a9974f391eb0
**Canonical:** https://hotfix.jobs/jobs/008125cc-2052-4d17-a7ce-a9974f391eb0