# Solutions Engineer II

**Company:** [Hologram](https://hotfix.jobs/companies/hologram)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $135k – $150k/yr
**Experience:** 5+ years
**Skills:** Cellular Networks, Iot Devices, Radio Access Technologies, TCP/IP, Udp, Mqtt, Python, Ruby, SQL, REST APIs, AI Tools, Salesforce
**Posted:** 2026-09-01

> Own customer onboarding and post-sale technical support for IoT connectivity deployments, troubleshooting SIM, device, and network issues while building automation and tooling. Requires 5+ years in a customer-facing technical role, cellular and IoT expertise, scripting, SQL, REST APIs, and operational automation experience.

## Job Description

## Responsibilities
- Own customer onboarding end to end, from SIM provisioning and device configuration through a stable production deployment.
- Diagnose and resolve SIM-, device-, and network-level connectivity issues, including L2 escalations; partner with Engineering on systemic issues.
- Lead automation initiatives by identifying and eliminating manual operational work.
- Improve and automate technical onboarding, including SIM order intake, provisioning, and connectivity setup.
- Automate account-health monitoring and alerting for Account Management.
- Maintain and expand internal tooling, including AI-driven support tools, and related internal and external documentation.
- Advocate for customers by surfacing product gaps and technical pain points to Product and Engineering.
- Write runbooks and enable other Solutions Engineers to complete build tickets.
- Extend automation across post-sale processes, including SIM order intake, billing configuration and reconciliation, and renewal administration, in partnership with Revenue Operations and account teams.

## Requirements
- 5+ years of experience in a customer-facing technical role, such as Solutions Engineer, Technical Support Engineer, or Technical Consultant, including ownership of onboarding through production.
- Understanding of cellular networks, IoT devices, Radio Access Technologies (RATs), and communication protocols such as TCP/IP, UDP, and MQTT.
- Experience with scripting languages such as Python or Ruby, SQL, and REST APIs.
- Track record of building automations or integrations for operational workflows.
- Experience applying AI tooling to support, onboarding, or operational workflows.
- Strong written and verbal communication skills, including the ability to explain technical topics to non-technical audiences.
- Ability to learn and adapt to new technologies and technical concepts quickly.
- Ability to work independently across varied technical problems and define approaches for ambiguous work.

## Nice-to-have
- Familiarity with Salesforce or a comparable CRM and the effect of record hygiene on downstream reporting.

## Compensation and Benefits
- Target salary: $135,000–$150,000 annually, plus a new-hire equity grant in RSUs.
- Equity for all employees with transparent salary and equity formulas.
- Flexible health coverage, unlimited PTO with two mandatory weeks, monthly mental health days, and 14 weeks of paid parental leave.
- $1,000 hiring bonus and $250/month taxable work-from-home stipend.
- Company-paid life and disability insurance, 401(k), and a professional development fund after one year.

## Similar jobs

- [AI Architect](https://hotfix.jobs/jobs/6ad6414d-88e5-4a99-90d5-70713c69eb15) - Kustomer - New York, NY - $135k – $180k/yr
- [Delivery Engineer III](https://hotfix.jobs/jobs/a6e48485-a94e-45b2-bfdf-e513676e0b30) - Mixpanel - Remote - $137k – $185k/yr
- [Forward Deployed Engineer](https://hotfix.jobs/jobs/d0e57b28-9b9a-46d0-ab7f-94c6d5de1515) - Redpanda Data - Remote - £132k – £155k/yr
- [Technical Partnerships Solutions](https://hotfix.jobs/jobs/77af81fe-0238-4975-bbf3-a09f15dcec32) - Clay - New York, NY - $130k – $200k/yr
- [Technical Solutions Consultant](https://hotfix.jobs/jobs/9dc658b6-f804-4338-9eca-afd757730687) - Ashby - Remote - $130k – $224k/yr

**Apply:** https://hotfix.jobs/jobs/0056feb0-3eca-4f29-920b-f6b46070529e
**Canonical:** https://hotfix.jobs/jobs/0056feb0-3eca-4f29-920b-f6b46070529e